Customer Service Representative and Logistics Coordinator

Who We Are

Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tenn., ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America.

With a commitment to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and energy transition. Our vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO the Most Valued Partner for delivering resilient, sustainable power infrastructure for the future.

Job Summary

In this role, the Customer Service Representative and Logistics Coordinator provides the best possible service to the customer through accurate and efficient data entry, order invoicing, and logistics coordination.

This job will be onsite in Celina, TN.

What You Will Do

• Enter all orders for product from information provided by reps and customers in an efficient and accurate Resolves errors and order holds in the Electronic Data Interchange (EDI) system so orders can be processed accurately and timely for shipment and invoicing.
• Seek and obtain answers on orders until problems are solved and/or tasks are.
• Invoice all product which is shipped from the rep warehouse as advised
• Manage customer returns and damage claims to recover costs and return the product to the manufacturing.
• Participate in Production Posting meetings to ensure customer orders are designed, manufactured and shipped on.
• Manage major customer account PO’s, shipments, and replenishment of stock
• Set up new customer profiles in the company’s system
• Coordinate with customers for 3PL providers to pick up orders or coordinate with 3PL providers to deliver to customers

What You Will Need

Education

• A high school diploma or equivalent is required for this position.
• Minimum of 3 years’ customer service experience and logistics necessary

Knowledge/Skills Requirements:

• Detailed oriented and very high level of accuracy in transactional processes.
• Thinks strategically and approaches all efforts from a future, proactive standpoint
• Demonstrates the ability to blend logical, analytical, and creative thinking styles.
• Demonstrate accountability and ability to hold others accountable.
• Is fair, consistent and respectful in all situations.
• Achieves credibility at all levels through technical competence, drive, follow through behaviors, and solid communication skills. Self-directed and proactive.
• Skilled using computer applications including MS Office, MS Project, Lotus Notes, MRP, Intranet, Adobe, and Internet.

Join ERMCO and TRANSFORM your career!