Order Management Coordinator

About ERMCO

Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tenn., ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America.

With a commitment to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and energy transition. Our vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO the Most Valued Partner for delivering resilient, sustainable power infrastructure for the future.

Job Summary

The Order Management Coordinator will be able to enter orders from customer PO’s or Process from EDI. This position will act as an interface between customers, planning, production and shipping departments. Must be able to maintain a high level of customer service across different market segments and be strongly detail oriented.

Responsibilities

• Enter orders from purchase orders
• Post orders into ERP (Enterprise Resource Planning) system
• Complete transactional processes in ERP (Enterprise Resource Planning) system
• Coordinate with Account Executives, Sales and Marketing Department, Scheduler and Production regarding incoming orders, scheduled delivery dates and projected delivery dates.
• Communicate directly with external customers, answering questions regarding product availability, lead times and delivery dates.
• Verify that customer orders/styles meet the quoted styles created by Design Engineering system
• Verify order due dates follow the specified guidelines of posted lead times

Education or Equivalent (any of these may apply):

• High school diploma or equivalent
• Minimum 3 years of customer service experience

Knowledge/Skills Requirements:

• Detail oriented and high level of accuracy in transactional processes
• Thinks strategically and approaches all efforts from a proactive standpoint
• Demonstrates the ability to blend logical, analytical, and creative thinking styles
• Demonstrates accountability and ability to hold others accountable
• Fair, consistent and respectful in all situations
• Self-directed and proactive
• Skilled using computer applications including but not limited to Microsoft Office, MS Project, Lotus Notes, MRP, Intranet and Internet
• Strong abilities in conflict resolution

Disclaimer:  This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Additional tasks and responsibilities may be assigned as required.

Join ERMCO and TRANSFORM your career