Sales Associate I

Overview

Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tennessee, ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across the continent.

With a strong commitment to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and the energy transition. Our vertically integrated operations, customer-focused culture, and continued investment in people and technology position ERMCO as the Most Valued Partner for delivering resilient, sustainable power infrastructure for the future.

Summary

ERMCO is seeking a Sales Associate I to support daily operations within the Transformer Sales Department. This role is responsible for assisting with routine sales activities, including but not limited to data entry, general order processing, and providing support to fellow Sales Associates.

The primary focus of this position is collaboration with the inside sales team, with potential exposure to limited customer interaction and support for manufacturer representatives.

Responsibilities:

• Prepares and enters customer orders with careful attention to assigned stock numbers, item descriptions, pricing, customer numbers, PO number, etc.
• Communicates and coordinates with other departments to meet customer needs and associated tasks.
• Acts as temporary backup to fellow Sales Associates as assigned or needed.
• Follows filing and documentation procedures and practices.
• Coordinates the receiving of decals and transfers to production on a weekly basis.
• Takes initiative in learning basics of ERMCO products and the power industry.
• Represents ERMCO and ERMCO Sales Department in a professional and courteous manner while communicating clearly and affectively with customers, manufacturers' representatives, and colleagues. Customer service skills required.
• Performs other related duties as required or assigned. 

• High school diploma or associate degree required, with a minimum of 1–2 years of customer service experience.

• Proficiency in Microsoft Office applications, including Word and Excel.

• Prior experience in a manufacturing, power/energy, or customer-facing role is preferred.

WORKING CONDITIONS

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.  Moderate stress levels can be expected.