Strategic Account Manager

Who We Are

Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tennessee, ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America.

With a commitment to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and energy transition. Our vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO the Most Valued Partner for delivering resilient, sustainable power infrastructure for the future.

Summary

The Strategic Account Manager is responsible for managing and growing relationships with key strategic customers. This role serves as the primary point of contact, developing a deep understanding of customer needs and business objectives to deliver tailored solutions that drive mutual growth and long-term partnerships. The position requires strong collaboration across internal teams to ensure customer satisfaction and the successful execution of business plans.

Key Responsibilities:

• Develop and maintain strong relationships with assigned strategic accounts to ensure customer satisfaction and loyalty.
• Identify and pursue growth opportunities within strategic accounts to maximize revenue and profitability.
• Collaborate closely with internal teams including Sales, Marketing, Product Development, and Operations to deliver customer-centric solutions.
• Serve as a trusted advisor to customers by understanding their business challenges and aligning ERMCO’s offerings accordingly.
• Prepare and present regular business reviews, forecasts, and account plans to both customers and internal leadership.
• Negotiate contracts and pricing in alignment with company guidelines and customer expectations.
• Monitor market trends, competitor activities, and customer feedback to inform strategic account management plans.
• Ensure timely resolution of customer issues and escalations to maintain positive relationships.

Minimum Qualifications:

• Bachelor’s degree in Business, Marketing, Engineering, or related field.
• 5+ years of experience in strategic account management, sales, or business development.
• Proven success managing complex customer relationships and driving revenue growth.
• Strong communication, negotiation, and interpersonal skills.
• Ability to analyze data and develop actionable account strategies.

Preferred Qualifications:

• Experience in industrial manufacturing, electrical equipment, or related industries.
• Advanced degree or relevant certifications in sales or account management.
• Proficiency with CRM and sales analytics tools.
• Demonstrated ability to work cross-functionally in a team-oriented environment.

Physical Requirements:

• Primarily office-based with regular use of computer and phone.
• Travel required to customer sites and industry events (up to 30%).
• Ability to sit, stand, and travel as needed during the workday.

Disclaimer:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Additional tasks and responsibilities may be assigned as required.

Let’s Build the Future Together

At ERMCO, your ideas matter, your growth is supported, and your impact is real. If you are ready to take the next step in your career and help us drive innovation in manufacturing, we would love to hear from you.

Join ERMCO and TRANSFORM your career!