Sales Support Specialist

Who We Are

Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tennessee, ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America.

With a commitment to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and energy transition. Our vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO the Most Valued Partner for delivering resilient, sustainable power infrastructure for the future.

Who Are You

The Sales Support Specialist plays a pivotal role in empowering the Sales team and enhancing the customer experience within the dynamic distribution transformer industry. Reporting directly to the Sales Enablement Manager, this role serves as the hub of sales operations—owning key processes, streamlining workflows, and becoming the go-to resource for sales tools, reporting, and presentations. The ideal candidate is proactive, detail-oriented, and thrives on helping teams work smarter by leveraging the latest tools and technology to drive efficiency, accuracy, and impact.

**This position can be hybrid in Dyersburg, TN or Athens, GA or this position can be remote in the following states: FL, GA, IL, KS, NC, NE, SD, TN, TX, WI, WY

 What Will You Do

• Sales Team Support
• Partner with Strategic Account Managers (SAMs) to prepare, organize, and deliver customer-facing materials including proposals, QBRs, and sales presentations.
• Attend Quarterly Business Review (QBR) meetings: take notes, prepare summaries, and provide follow-up support.
• Take ownership of the QBR process—tracking deliverables, ensuring alignment with process requirements, and creating polished slide decks.
• Act as the point of contact for the sales team, directing inquiries to the right resources and providing guidance on tool usage.
• Data & Reporting
• Generate and maintain accurate sales reports, performance metrics, and customer insights using Excel (pivot tables, VLOOKUP, formulas), Power BI, and other advanced tools.
• Support ad hoc reporting and messaging requests from leadership.
• Leverage Microsoft Co-Pilot and AI tools to optimize reporting, tracking, and data visualization.
• Design & Messaging
• Translate marketing and sales messaging into clear, compelling visuals for presentations and customer communications.
• Create and update decks, infographics, and other design assets using Microsoft PowerPoint (Canva experience is a plus).
• Collaborate cross-functionally to gather company insights that strengthen customer-facing content.
• Process & Efficiency
• Innovate ways to streamline workflows and keep sales processes aligned with organizational goals.
• Support go-to-market strategies through effective messaging, tracking, and communication.
• Maintain sales support materials such as brochures, training tools, and reference decks, updating them regularly based on customer and market insights.
• Customer Experience
• Use Microsoft PowerPoint and Power BI tools to enhance customer-facing presentations and dashboards.
• Contribute to initiatives aimed at improving customer engagement and satisfaction.
• Partner cross-functionally to ensure presentations reflect the latest company capabilities and value propositions.
• Additional Responsibilities
• Support planning and execution of sales initiatives, strategic meetings, and key customer events.
• Provide high-level administrative and organizational support to the Sales Enablement Manager and sales leadership.
• Travel quarterly to support sales events, meetings, or customer engagements.

What Will You Need

• Bachelor’s degree in Business, Marketing, Communications, or a related field—or equivalent experience.
• 2+ years in a sales support, marketing, or administrative role (experience in technical/manufacturing industries preferred).
• Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP, formulas), PowerPoint, and familiarity with Power BI.
• Experience using AI and Microsoft Co-Pilot tools for efficiency and productivity.
• Strong design skills with the ability to translate complex content into professional, visual presentations using (Canva experience a plus).
• Excellent communication skills—able to summarize, simplify, and present information clearly.
• Highly organized and detail-oriented, with the ability to manage multiple tasks and competing priorities.
• Proactive, adaptable, and resourceful with a “work smarter, not harder” mindset.
• Collaborative team player with the confidence to serve as a central resource for the sales team.
• Willingness to travel quarterly to support sales initiatives.

Let’s Build the Future Together
At ERMCO, your ideas matter, your growth is supported, and your impact is real. If you're ready to take the next step in your career and help us drive innovation in manufacturing, we’d love to hear from you. 

Join ERMCO and TRANSFORM your career!