Office & Visitor Experience Coordinator

About ERMCO

Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tenn., ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America.

With a commitment to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and energy transition. Our vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO the Most Valued Partner for delivering resilient, sustainable power infrastructure for the future.

A Key Administrative Role with Impact and Visibility

The Office & Visitor Experience Coordinator serves as the welcoming face and voice of our organization, playing a vital role in creating a positive first impression for visitors, callers, and team members. This position is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in keeping operations running smoothly.

In this role, you’ll provide essential administrative support while ensuring our office remains a professional, organized, and friendly space. You’ll work closely with the Chief of Staff and other leaders, gaining exposure to strategic initiatives and contributing to the overall success of the organization.

We’re looking for someone who is approachable, detail-oriented, and proactive, someone who can juggle multiple responsibilities with grace and professionalism.

• Serve as the first point of contact for incoming calls, ensuring each interaction is handled with courtesy, accuracy, and professionalism.
• Greet and register visitors, maintaining access protocols and delivering a warm, welcoming experience.
• Manage incoming and outgoing mail and support general office operations.
• Monitor and replenish office supplies, maintaining inventory with attention to detail and cost-efficiency.
• Coordinate scheduling and maintenance of the Dyersburg fleet to ensure operational readiness.
• Oversee scheduling and upkeep of the ERMCO house in Dyersburg, maintaining high standards of cleanliness and hospitality.
• Provide administrative support to the Chief of Staff, including calendar management, document preparation, and coordination of confidential initiatives.
• Assist with planning and execution of company-wide events, including logistics, vendor coordination, and on-site support.
• Participate in cross-functional administrative tasks and special projects as needed.

• Prior experience in administrative, office coordination, or customer-facing roles.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong organizational skills and the ability to manage multiple priorities in a busy environment.
• High level of discretion and professionalism when handling confidential information.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with event coordination or hospitality is a plus.

Disclaimer:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Additional tasks and responsibilities may be assigned as required.

This role offers a unique opportunity to grow professionally while making a meaningful impact on the daily operations and culture of our organization. If you’re someone who enjoys being at the heart of a team, thrives in a dynamic setting, and takes pride in creating positive experiences, we’d love to hear from you.

Join ERMCO and TRANSFORM your career.